In the first part of this series, I covered business planning, and stressed the importance of understanding your customers in order to properly plan your business. In this article, you'll have the chance to discover exactly why this stage is so crucial, and how exactly to do it, even if you've already started trading. Did you miss part 1 of this series? Click here to learn all about the planning stage! Why understanding your customers is absolutely critical for your success A

Starting and running a restaurant is both exciting and fulfilling; but it's also risky. Getting brilliant advice along the way is key to helping you succeed. To help you with your start-up journey, I've got a whole series of helpful tips for you. In this first part, we'll be looking in detail at your business plan and how it can really help you throughout the entire life of your restaurant business, not just at the start. It’s no secret that writing and following a bullet-pro

Leader vs Manager Leadership (we) vs management (us vs them) in hospitality: it’s something I have become extremely passionate about over the past few years in the industry. It’s something I believe is absolutely necessary for a hospitality business - not exclusive to restaurants - to be adopting and promoting within their organisations if they are to be profitable, successful, scalable and sustainable. People are at the core of everything that’s undertaken within a business.